Refund policy

Rental Cancellation, Return and Refund Policy

All bookings are confirmed once the required payment or advance has been received.

Cancellations

Cancellations made at least 48 hours before the scheduled rental date are eligible for a full refund. Cancellations made within 24–48 hours may receive a 50% refund. Cancellations made less than 24 hours before the booking, including no-shows, are non-refundable.

Returns

Rented items must be returned by the agreed date and time, in the same condition in which they were provided. Late returns may result in additional rental charges.

Security Deposit

Any applicable security deposit will be refunded after the item has been returned and inspected. Charges for damage, loss, missing accessories, excessive cleaning, misuse, or late return may be deducted.

Damaged or Lost Items

The customer is responsible for repair or replacement costs for any damage, theft, misuse, or loss occurring during the rental period.

Early Returns

Returning an item before the agreed rental end date does not qualify for a partial refund.

Cancellation by Gorgent

If Gorgent cannot fulfil a confirmed booking, the customer may choose a replacement, rescheduling, store credit, or a full refund.

Contact Us

Gorgent
House of Iqbal, 343-K, Sabzazar, Lahore
Phone/WhatsApp: +92 300 4288467
Email: support@gorgent.com

This policy should be reviewed against your rental agreement and applicable Pakistani consumer laws before publication.